Published on August 30, 2022
Tata Steel has pioneered numerous path-breaking and first-in-industry practices that have, not only been recognised at multiple global platforms but have also ensured that Tata Steel remains the leader in its class for over 100 years. Tata Steel was recognised with the coveted JRDQV award and Benchmark Leader award at enterprise level in the JRDQV function held on July 29, 2022, Mumbai. TBExG organised a four-day Learning Mission to Tata Steel Jamshedpur and Kalinganagar from August 9 to 12, 2022, to enable other Tata companies to learn and embrace the practices that have helped Tata Steel achieve this significant milestone in the journey of business excellence.
31 delegates from 18 Tata companies participated in this Learning Mission, to understand Tata Steel’s practices across Operational Excellence, Human Resources, Digital, Innovation, Supply chain, Customer Relationship, Safety and CSR. This learning mission, helped participants learn the various processes, systems, tools and techniques incorporated by Tata Steel to drive business-critical results, witness first-hand implementations of globally acknowledged best practices and their impact on business, interact with subject matter experts and understand challenges and experiences implementing the practices, identify potential implementation areas in respective organisations and build a network of like-minded people.
This learning mission at Tata Steel has helped participants to appreciate the systems and processes that make Tata Steel a global leader in steel manufacturing. This mission brought out best practices across multiple aspects of business at Tata Steel that participants could see in action and take back to their respective organisations for enhanced business results. Feedback from the participants was encouraging with NPS of +97.
A detailed learning report is getting prepared with inputs from the participants. Based on the participating companies’ response/interest, best practices sharing sessions will be planned for learning implementations.
Participant Speak
Employees across all departments right from top leader to shop floor worker were exhibiting leadership qualities and living their philosophy of ‘Leadership at all Levels’.
— Prasanna Venkatesan, Senior Manager, Tata International
Everyone was very proud of their achievements. Leadership commitment was clearly visible. Great exposure to knowledge, tools and technique. Great opportunity to interact with Senior Leadership from various group companies.
Each leader has been inspirational and passionate. They were genuine and truly interested. How leaders are developed is exceptional. Digital maturity was an eye opener. Got to appreciate the size, scale and complexity of the company.
Culture of improvement and humility is deeply ingrained in Tata Steel along with the rigor and focus on ‘learning from the source’. ‘What can be measured, can be improved’ as a philosophy was seen right from leadership to even the worker levels. Successfully embedding this culture with years of interventions and consistent messaging is a great learning for all companies. The alignment of people at the plant level on how their processes impact the customer is amazing. ‘Understanding customer requirements is not enough, it is equally or even more important to understand customer's pain points’ is a completely different perspective that Tata Steel has deeply ingrained.
It was very well organised. I was impressed with the involvement and interest of senior leadership to make it a success. I also liked the spirit to get better and better even with the TBEM score of 750+. The team is always geared up to crack the next level.