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Best Practices

TCS scales IHCL inspired ‘Blind Bake Café’ inclusion model across campuses

Replicated at TCS offices in Mumbai and Chennai, trained visually impaired chefs serve thousands daily.

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February 17, 2026

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EDGE Webinar on the DPDPA and India Inc’s Privacy Readiness

World Privacy Day’s EDGE webinar spotlights DPDPA readiness for India Inc

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January 30, 2026

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Turning Complaints into Catalysts for Customer Delight

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November 24, 2025

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“We’ve doubled the business in the last five years and aspire to double it again in the next five”, says Sunil D’Souza in a Leadership Series EDGE webinar

Sunil D’Souza, MD & CEO, Tata Consumer Products, outlined the company’s five-year transformation journey during the milestone 500th EDGE webinar, highlighting strategy, brand, and operational excellence.

Published on

August 07, 2025

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Tata AIG learns Customer Engagement Practices from Titan

Tata AIG boosts customer service, adopting successful engagement and training strategies from Titan.

Published on

June 11, 2025

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