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Best Practices

Turning Complaints into Catalysts for Customer Delight

Published on

November 24, 2025

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“We’ve doubled the business in the last five years and aspire to double it again in the next five”, says Sunil D’Souza in a Leadership Series EDGE webinar

Sunil D’Souza, MD & CEO, Tata Consumer Products, outlined the company’s five-year transformation journey during the milestone 500th EDGE webinar, highlighting strategy, brand, and operational excellence.

Published on

August 07, 2025

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Tata AIG learns Customer Engagement Practices from Titan

Tata AIG boosts customer service, adopting successful engagement and training strategies from Titan.

Published on

June 11, 2025

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Insights from the 46th TBExG benchmarking study on digital marketing maturity

TBExG's 46th benchmarking study provides marketing maturity snapshot and insights

Published on

April 25, 2025

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TCS and TBExG organise the first Tata group-level summit on data privacy

The summit featured three virtual sessions and a physical meet at TCS in Chennai 

Published on

December 27, 2024

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