The culture study has helped unearth many hidden aspects which normally do not come up during reviews and surveys. The depth and breadth of the study has been impressive. The team has gone above and beyond in collecting and analysing data, conducting interviews, and researching relevant industry trends. The comprehensive nature of the study ensures that we have a holistic understanding of the subject matter. The sharing of learnings from other companies by TBExG, has also enabled us to think about our processes from a different perspective. I am particularly impressed with the team's ability to identify key areas of improvement and present actionable recommendations.
Ganesh Srinivasan, CEO, Tata Power-DDLI found the insights from the survey to be very useful. This was possible only due to the efforts that they put in designing the survey and drawing out the key insights for us.
Vinaya Varma, Managing Director, mjunctionMany thanks to all the team members for their contribution and valuable recommendations. They have really made us reconsider our improvement strategy and approach.
Nigel Blenkinsop, Executive Director, Company Quality and Customer Satisfaction, Jaguar Land RoverWe have received valuable inputs from the TBExG team to build a future-ready customer-centric organisation in positioning TMILL as an integrated logistics services provider by prioritising digitisation of processes and customer data visibility, enhancing customer engagement using key account management principles for future growth and developing value-added services through a deeper customer understanding and competitive intelligence benchmarking. We are thankful to the entire TBExG team for cocreating our customer-centricity journey. We are currently engaging with them to now prioritise and implement these findings.
Sulochana Ghosh, Head of Corporate Strategy, Planning and Business Excellence, TMILL