Published on November 28, 2024
Mentors of 14 Tata companies that underwent assessments in the 2024 cycle presented their key findings to N Chandrasekaran, Chairman, Tata Sons, in a virtual session on November 28, 2024. The session was attended by Mentors, TBExG Governing Council members, Sanjeev Singh, Vice President and Head, Tata Business Excellence Group (TBExG), as well as process consultants from TBExG.
Subhrajit Basu, General Manager, TBExG, welcomed the participants and set the context for the session. Then, Sanjeev presented the summary of the assessments of 2024. Thanking the Mentors for playing the role of lighthouses for the respective assessment teams, he mentioned that their guidance to the 14 assessment teams had enabled them to provide rich outputs. Sanjeev also highlighted key enhancements to the assessment process, included alignment of the TBEM 2.0 criteria to the Group’s priority areas, inclusion of domain focused analysts, and introduction of overall score calibration matrix into the assessment process.
Mentors of the 14 Tata companies then went on to share summaries of assessment findings for their respective companies. The companies that were assessed during the assessment cycle of 2024 were:
| Participating company | Mentor |
| Tata Consumer Products | Puneet Chhatwal |
| Trent Hypermarket | Sunil D’Souza |
| Tata Chemicals | Girish Wagh |
| Jamipol | Jayant Balan |
| Tata Advanced Systems | Dr Praveer Sinha |
| JLR | Aarthi Subramanian |
| Tata Elxsi | Rajiv Sabharwal |
| Tata Technologies | A S Lakshminarayanan |
| Nelco | Sukanya Sadasivan |
| Tata Teleservices | Peeyush Gupta |
| Tata Projects | Koushik Chatterjee |
| Tata Steel Utilities and Infrastructure Services | Amit Sharma |
| Universal MEP Projects and Engineering Services | Sanjay Banga |
| Tata Motors Insurance Broking and Advisory Services | Nandakumar S Tirumalai |
After the presentations, N Chandrasekaran addressed the gathering. Highlighting that it was good to witness the enormous progress made by companies, he thanked all the Mentors for the value added and questions posed. He said that the rigour of assessments needs to be maintained, and there needs to be a correlation of results with the score. Group Chairman also emphasised that for group companies to become best-in-class, five key aspects need to be focused on: customer delight, deployment of AI, leadership & talent, safety, and reputation management.