Published on December 08, 2025
The year 2025 brought fresh momentum to the Tata group with further enhancements in the TBEM 2.0 framework and new enhancements to the assessment process. Amidst these changes, the Group’s focus on achieving the highest standards of Business Excellence continued with the same rigour and compassion. This year, 13 Group companies participated in the TBEM assessment process.
The assessment cycle concluded on November 26, 2025, with the Mentors of the 13 assessment teams presenting their key insights to the TBExG Governing Council, chaired by N Chandrasekaran, Chairman, Tata Sons, and held at Bombay House. This important interaction not only reinforces the strategic value of the assessment process but also helps define focus areas for the next cycle.
Sayantan Roy, General Manager, TBExG, opened the session by welcoming participants and introducing the agenda for the day.
Sanjeev Singh, Vice President & Head, TBExG, presented an overview of the 2025 TBEM assessment cycle, covering improvements to the assessment process and insights emerging from this year’s evaluations. He highlighted that Tata Bigbasket and Tata 1mg participated in the TBEM Assessments for the first time while Tata Consultancy Services Limited was assessed at the Enterprise level and on its five Business Units (ISUs).
He also acknowledged the valuable participation of more than 190 Assessors, Team Leaders, and Mentors across the cycle, noting their commitment, discipline, and shared purpose in advancing Business Excellence within the Group. Sanjeev shared that this year’s teams comprised 54% first-time Mentors, 39% first-time Team Leaders and Deputy Leaders, and 39% first-time Assessors and Subject Matter Experts. Highlighting the benefits of this fresh talent, he noted that the new participants brought energy, modern thinking, and diverse perspectives, enriching the assessment outputs. Sanjeev shared that all participating companies appreciated the depth and quality of the insights shared during the final feedback presentation.
He also spoke about the Best Practices identified during the Assessments, emphasising that TBEM continues to be a powerful platform for cross-group learning. Most Best Practices came from key business areas such as Digital, People, Customer, and Operations, giving companies valuable opportunities to refine processes and accelerate improvement.
The opening session was followed by a series of insightful presentations by the Mentors, each bringing out the unique strengths, challenges, and opportunities identified in their respective Assessments. The Mentors presented updates on the following companies:
| Company | Mentor |
| Jamshedpur Continuous Annealing and Processing Company Private Limited (JCAPCPL) | Amit Sharma |
| Tata Consultancy Services | T V Narendran |
| Tata AIG General Insurance Company | Kabir Ahmed Shakir |
| Tata Asset Management | Venkatachalam Iyer |
| Infiniti Retail | P Venkatesalu |
| Tata 1mg | Shibashish Roy |
| Tata Play | Manoj Raghavan |
| Tata Consulting Engineers | Koushik Chatterjee |
| Tata Realty & Infrastructure | Suma Venkatesh |
| Tata NYK Shipping | Sanjay Banga |
| Tata Bigbasket | Ajoy Chawla |
| mjunction Services | Anjali Pandey |
| Rallis | Hari Menon |
After the Mentors’ presentations, the Group Chairman addressed the gathering and expressed his appreciation of the Mentors’ deep engagement throughout the assessment process. He spoke about the thoughtful selection of Mentors for each company, noting that their expertise and experience play a crucial role in shaping meaningful insights. He shared that he personally gains significantly from these presentations and emphasised the need for sharper insights and well-defined focus areas that enable Assessors to probe more effectively in future Assessments.
The meeting concluded with a high tea.