Published on July 14, 2026
To strengthen a culture of continuous improvement across its retail network, Infiniti Retail (Croma) partnered with TBExG to conduct a focused 2-day Kaizen Train-the-Trainer workshop from April 21-22, 2026, aimed at building internal capability to drive Kaizen across 563 stores nationwide.
The workshop brought together 34 Croma colleagues including zonal and cluster training managers, HR managers, and Business Excellence team members from across the country. The objective was to equip this core group to cascade Kaizen practices across zones, clusters, and stores, enabling sustained idea generation and implementation at scale.
Setting the Tone for Impact
The programme was kicked off by Sudhansu Mishra, CHRO, Infiniti Retail, who emphasised Kaizen as a key driver of growth and operational excellence. He set an ambitious direction for the organisation, including:
- Driving 90+ Kaizen projects across stores, and
- Building a structured pipeline of improvement ideas through themed initiatives
Croma’s Kaizen journey will start off with a quarterly theme-based approach, with the first quarter focused on store cleanliness, targeting 600+ improvement ideas across the retail network.
Immersive, Hands-On Learning
The workshop combined conceptual learning with real-world application, ensuring participants could immediately translate learning into action.
Key highlights included:
- Experiential Learning: Participants engaged in a blend of classroom sessions and store visits to Croma, Trent, and Tanishq, observing Kaizen practices in live retail environments
- Expert Insights: Industry practitioners from Tata Group companies shared practical experiences and best practices, enriching the learning journey
- Structured Programme Design: The programme was anchored and facilitated by TBExG, with a strong focus on enabling participants to act as Kaizen champions within their respective regions
Driving Action Through Capability Building
A key outcome of the workshop was the development of a structured Kaizen roadmap for Croma, created by participants based on their learning and observations. Teams presented:
- Key insights from store visits
- Improvement opportunities
- Practical approaches to drive Kaizen adoption across stores
The emphasis was not just on idea generation, but on embedding Kaizen as a systematic, repeatable practice across the organisation.
The Road Ahead
With this intervention, Croma has taken a significant step towards institutionalising Kaizen at scale, driven by a trained cohort of internal champions.
The next phase will focus on:
- Cascading the learning across all stores
- Driving theme-based Kaizen initiatives, starting with store cleanliness
- Sustaining momentum through regular tracking, reviews and implementation of ideas
This will be further strengthened through a follow-up Kaizen programme for corporate teams, ensuring alignment across the organisation.
This engagement reinforces TBExG’s role in enabling Tata companies to build capability-led transformation, driving operational excellence through structured, scalable improvement practices.