Published on April 13, 2022
Tata Metaliks is working towards revamping its learning & development (L&D) strategy. One of the initiatives in this direction is to leverage digital means for learning and development. It expressed interest to connect with the Tata Consultancy Services (TCS) iON process owners to evaluate the feasibility of leveraging digital platforms for its purpose. It also wanted to understand the procedure to avail their services of the TCS iON team. To assist Tata Metaliks in its endeavours, Tata Business Excellence Group (TBExG) scheduled a best practice session on December 29, 2021. The session was led by Raman Venkataramanan, Segment Head - Corporate and Professional Institutions, TCS; Anushila Chakrabarti, Offerings Head - Corporate and Professional Institutions, TCS; Pratip Ghosh, Zonal Lead – East, TCS; and Ashley Fernandes, Head - Digital Talent Development at TCS.
Elaborating on the topic, the TCS team gave an overview of its TCS iON, IT-as-a-Service model. It caters to the needs of multiple industry segments, through innovative, easy-to-use, secured, integrated, hosted solutions in a build-as-you-grow, pay-as-you-use business model. TCS iON's cloud-based solution is highly modular, scalable and configurable which provides businesses and educational institutions the benefits of increased efficiencies, faster go to market, predictability of technology as well as spend and better business results. The TCS team shared the following best practices of its digital L&D approach:
- Building ninjas (specialists) vs. generalists and narrow specialists
- Building high quality content with the help of partners such as Adobe, Microsoft and learning service providers such as Udemy, LinkedIn Learning, Hackkerrank, Katacoda and O'Reilly
- Anytime, anywhere, any device and any language earning
- Use of T-Factor: TCS calculates, T-factor based on current competencies (from formal learning programmes) and other activities such as hackathon participation, IP creation and actual project experience. It provides a measure of both the depth and width of digital skills. The T-Factor rating increases gradually as one completes courses on Fresco Play (an internal learning portal of TCS)
- Re-imagined digital learning platform for immersive and just-in-time learning experience
- New digital roles for the next generation
- Innovative learning strategies complemented by digital ecosystems, such as role-based learning journeys and personalised AI-based recommendations
- Identifying skill gaps through role-based skill assessments
- Ensuring learner engagement using gamification, branching scenarios and real-life simulations
- Online SME guided tutorials, hackathons, and tryouts
- Use of Jack Philips training effectiveness evaluation model
Tata Metaliks found the session useful for their purpose and will be evaluating the use of their features while upgrading its L&D programme.
I found the TCS session quite enriching. There is much to take home. It was explained well and I look forward to the next round of discussions.— Dr. Ratna Sinha, VP - HRM, Tata Metaliks