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Managing critical knowledge in a VUCA world

Published on June 12, 2020

Ved Prakash, Chief Knowledge Officer at Trianz, an independent knowledge management (KM) consultant, and an authority on the subject spoke about 'Managing Critical Knowledge in a VUCA World' at the 254th EDGE webinar organised on June 10, 2020.

The Covid-19 outbreak and the subsequent lockdowns enforced to curb its spread underline our VUCA (Volatility, Uncertainty, Complexity, Ambiguity) world. Within days — hours at some places, most of the working population was forced to work from home. Organisations were neither given the time nor the opportunity for an adequate response.

It underscores the need for critical knowledge management in an organisational context. Learning from today's situations will enable organisations to minimise distress in similar circumstances tomorrow. Individuals gain valuable experience while overcoming a challenge, which should be captured and made available for emulation when needed.

Knowledge is intangible, person-dependent and at times, invisible. It is also often unavailable, when needed the most. Hence, managing it is essential. A structured knowledge framework makes it convenient to retain knowledge, enabling its quick deployment. It can result in operational efficiencies and productivity improvement besides monetisation benefits. A formal KM framework can ensure the optimal utilisation of critical knowledge that moves within an organisation unnoticed.

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