In 2018, IHCL introduced a comprehensive scorecard system, a pivotal tool that not only tracks but also drives the company’s focus on safety. The insights gathered are regularly reported to key stakeholders, including during executive committee (ExCom) and Board meetings, and through the TBExG reporting framework to the Tata group. This consistent and systematic reporting underscores a commitment to transparency and collaboration, which are essential for fostering best practices and monitoring ongoing safety performance.
Focus areas in safety management include actively identifying and mitigating potential hazards to avert accidents, regularly inspecting properties to identify and rectify potential safety issues, ensuring that all teams are equipped and prepared for any emergency scenarios, and continuously monitoring incidents of work-related injuries to evaluate safety performance and identify opportunities for improvement.
IHCL’s ability to track safety performance over time allows it to identify and focus on areas that require improvement. An increase in reported unsafe situations, for instance, signals an enhanced awareness and vigilance towards potential hazards. By measuring changes in safety metrics, the company can gauge the impact of its safety training programmes.
Context
IHCL’s approach to enhancing safety and security is deeply rooted in accountability, guided by strategic data analysis. Since the implementation of the Tata group's 2016 guidelines for recording and reporting occupational injuries and illnesses, IHCL has been at the forefront of integrating a data-centric mindset into its safety operations.
Benefits
This strategic use of data enhances IHCL’s operational safety and also instils a deeper level of accountability within the organisation. It ensures that every member of the IHCL team is engaged and responsible for upholding high safety standards. Through the insights provided by the scorecard system, IHCL continues to lead and innovate, demonstrating its commitment to creating a safe and secure environment for all guests and staff.
