IHCL is pioneering a transformative shift in the security & safety (S&S) department with the introduction of FlexiCore©, a ground-breaking digital initiative. The implementation addresses the need to streamline operations, automate routine tasks, and utilise data analytics for superior decision-making and strategic foresight. It emphasises compliance and robust reporting, while offering scalability and flexibility. The digital initiative will transform 45 critical S&S processes and automate the monitoring of 62 KPIs.
Context
In an industry where high guest interaction and stringent safety standards are the norm, a robust, agile and integrated S&S system is indispensable. Traditional manual processes and semi-digital methods are resource-intensive and susceptible to errors or delays, which can compromise responsiveness and service quality. Recognising the limitations of outdated systems in a fast-paced and complex hospitality ecosystem, the company is decisively moving towards digitalising its S&S operations to enhance efficiency, service delivery, and security for both guests and employees.
Benefits
FlexiCore© is more than a technological upgrade; it is a strategic enabler that enhances IHCL’s operational capabilities, enriches guest experiences, and sharpens the organisation’s competitive edge. With the implementation of FlexiCore©, IHCL is leading the way in innovation within the hospitality sector reaffirming its commitment to upholding the highest standards of safety, security, and service excellence.