Published on February 22, 2021
In accordance to the TBEM Assessment 2019 feedback, Tata Martrade International Logistics (TMILL) embarked on a journey to improve its ERM/internal audit process. To support TMILL in this endeavour, Tata Business Excellence Group (TBExG) facilitated a best practices session, with Tata Power, on February 18, 2020. During the session, Fallahzadeh Ketayun, Head - Risk Management & Ethics, and Yatnalkar Bhaskar, Group Head - Internal Audit, from Tata Power shared their practices related to ERM and internal audit respectively.
Post the session, TMILL has made the following changes to its internal audit practices:
- EPM process documents were converted into digital documents in TMILLs quality portal
- Processes were carried out in two broad categories -- process and sub-process
- L1 processes: Processes at broad level
- L2 processes: Processes at detailed levels
- Each process has been identified with a unique process ID
- The internal audit team has access to all these processes/sub-processes
- There is an approach to connect process IDs with the audit report and going forward, the entire structure will be more mature
- During the audit there is a focused method to have a broad understanding of the EPM processes (a new practice adopted from Tata Power)
- EPM process change post audit is triggered through management of change cycle in the EPM which prompts risk management of the modified process through a defined approval mechanism
Introducing these new changes in the audit process has helped TMILL keep the processes and sub-processes up to date. To enable this, the company created a quality portal. This approach has helped digitise all EPM processes and build an in-house knowledge reservoir. Overall risk management mapping at TMILL has also become more efficient, as each process has to go through mandatory risk profiling.
“TMILL, in its journey of continuous improvement has also been successful in achieving the Integrated Management System (IMS) certification in 2020 assimilating aspects and standards of quality, environment, occupation, health and safety. Additionally, TMILL has also developed a digital platform in the form of a quality portal which not only encapsulates requirements under IMS but also enabled digitisation of process documents facilitating seamless data management and real-time access for users across the organisation.”Sohini Dasgupta, Head - Corporate Audit, Tata Martrade International Logistics