Published on May 16, 2019
Tata Business Excellence Group (TBExG) conducted an applicant opening webinar on April 23, 2019, to mark the start of the TBEM Assessment cycle for 2019. 16 Tata companies participating this year cycle attended the session which was organised to discuss new improvements and key changes in the process that has evolved over 25 years of assessments.
M Nagabhushan, VP, TBExG, gave the opening address wherein he threw light on how the TBEM Assessment process has been growing and changing for the last 25 years. He mentioned that the process is meeting change with change, and there has been tremendous maturing of the process, applicants as well as assessors. Applicant companies are now asking for more feedback to help in continuous improvement, while emphasising on using TBEM to gauge deployment of key initiatives. Highlighting that assessors are adapting to meet ever-increasing customer expectations, Mr. Nagabhushan said that they are finding the balance of purpose, processes and outcomes with emphasis on culture and environment, looking not just at the TBEM criteria, but also at the business.
Saurav Chakrabarti, AVP, TBExG, then talked about the key changes to the Assessment process, with the main objective to add value for all stakeholders. The key changes are:
- Improving partnership: Introducing an internal member, having an optional continuity member and increasing engagement across the process to redirect effort for more effective outcomes.
- Customisation based on Applicant company’s complexity and maturity: Approaching team formation differently and looking at deliverables based on company focus areas to provide specific feedback.
This year’s Assessment process will also address key questions derived from last year’s feedback. The goal is to make TBEM Assessments more meaningful, easier to manage and dealing with security concerns.
Crichelle Mendonca, Deputy General Manager, TBExG, also discussed how the changes will be deployed in this cycle of assessments, with specific inputs on helping teams to enhance business orientation and reducing effort intensity for both Applicant companies and Assessment teams.
The session ended with a Q&A moderated by Mr Nagabhushan.